Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Payments are posted to your account after 5:30 p.m. on the day they are received. For immediate assistance, check out the Xfinity Assistant. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I need someone to come out and fix it. No worries, Our team can definitely help right here! I have a downed line in my front yard. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Comcast: Cable wires are hanging very low across our - GetHuman I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Update on June 10, 2021. A recent storm brought down a tree which took down one of the above ground cables by my house. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Contact Comcast and let them know of the down landline problem. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Marion County officials report storm has passed leaving widespread wind Thanks! That person will tell you who the city's contact is in the Comcast governmental affairs office. . Who is responsible for cable line from pole to house? Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. A drop-down list appears. How do I know if my home is wired for Comcast? Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Stay at least 10 feet away from the wire and secure the area to keep others away, too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then, call PG&E at 1-800-743-5000. I really appreciate you being a member of the Comcast Family! Sky News is distributed via an English-language radio news service, and through online channels. If youve got a free afternoon, you can run the cable yourself and save some money. Thanks! I will post again here when/if I receive a reply or action is taken. Should you experience further issues, please create a new post. Click the "New message" (pencil and paper) icon, 3. We have all the tools to help with your cable line and make sure it gets taken care of. How do I report down a cable line? How to File a Complaint Against Comcast - Your Options - FairShake I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Hello @user_300363 and thank you! We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. It's not the power line and I don't think it's the regular cable either because there's no service outage. There appears to be no other way to contact comcast/xfinity. I have a downed wire in the middle of the street. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). It's a hazard to pedestrians and vehicles! We can assist you with getting a ticket opened to let our amazing local team know. We have made changes to keep employees safe so response and call times may be longer than usual. Call 911, which will get the FD out to asses the wire (s). A: Cable and phone wires dont carry current, so its safe to remove them. An official employee, such as myself or whoever is first available, will respond. Jacksonville, Florida Area. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. A woman in Huntington says she contacted Comcast several times about a line. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Verizon Customer Service - Contact Us | Verizon Help Center and Support There may be a 60 day notice cancellation fee for your service. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. We're sorry that didn't solve your issue. Do not send the firewall logs as an attachment. how to report downed wires | Xfinity Community Forum . Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Privacy Policy. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Heads up: Extreme weather or other factors can bring down lines, including electrical lines. X | `>`. For immediate assistance, check out the Xfinity Assistant. Massive outages do occur because of problems such as storms, floods etc. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Call 9-1-1 immediately to report a fallen power line. This option is available 24 hours a day, 7 days a week. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Full special report: Alex Murdaugh found guilty in murders of wife and son Comcast Phone Number | Call Now & Skip the Wait - GetHuman i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. I really appreciate you being a member of the Comcast Family! Our community is your official source on Reddit for help with Xfinity services. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Service Status Center | Comcast Business Its important that you dont exit the vehicle unless youre in imminent danger. Responsible . You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Click Continue. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Downed Wires | Baltimore Gas and Electric Company Make sure you are signed in with your Xfinity credentials. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Reporting this to comcast seems to be a problem. Some utility companies mark or paint their lines. I also appreciate you taking a moment out of your day to reach back out to our team! Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Let us know. Contact Us - Customer Service Phone Numbers & Chat | Frontier If you have questions about your services, we're here to answer them. Hello there! If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Immediately Call Emergency Services. How to Reach a Real Person at Comcast/Xfinity. Reporting A Downed Dangerous Pole | AT&T Community Forums Report unburied cables, exposed wires, or downed lines - AT&T Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Not a word either by phone, email or through the support chat since then. I would like to report down wires in my back yard for the second time. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Never touch a downed overhead electrical line. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. By selecting Accept all, you consent to our use of Cookies. You have to sign up for gig service and sign a 2 year contract first. Report or View Outages; Other Contacts; General, Business, Landlord, . Thank you for reaching out to the Digital Care Team. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. For your safety, do not touch or move the downed line. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it.