The staff were very friendly apart from one of two. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! It was 17% rooms in used. We visited spa with my husband (Massage for two): very professional, recommended. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. The food is top draw. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Pool-like everywhere. Hotel Riu Palace Santa Maria, Santa Maria: 1.308 , 2.186 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. We requested a room block via email before we arrived and this was honoured. more. Im not sure its a proper 5* but its definitely up there and got to be one of the best if not the best in my limited experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Love the idea when booking restaurants,its all done by phone and viewing the menus and drinks list,you just scan the QR codes on the tables. Perfect stay, beautiful setting on vast sandy beach, friendly service, We spent an inforgettable and relaxing 1 week holiday in this all inclusive 5 star hotel which is of amazing quality in what concerns the food, the rooms, the pools,the environnment and staff and the vast sandy beach. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 reiseanmeldelser, 2 186 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. Hotel Riu Palace Santa Maria, Santa Maria: 1,310 Hotel Reviews, 2,186 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!! BORK.Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. First of all, we would like to inform you that we, as hoteliers, can only answer you on topics concerning the hotel and not on tour operators' reps, as they are external. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Very difficult to book the specialist restaurants. I was put on a drip for over an hour. For the party people. However, it is a pity that you did not go directly to our staff with the diet list that you received from the doctor in the clinic, but just went to the buffet. Please ignore reviews on food. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. Hotel Riu Palace Santa Maria, placeret som nr. Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 316 recensioner, 2 198 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. BORK. Our king bed was two pushed together but it was absolutely fine. The staff is very helpful, nice and give their best to make anything possible. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Reserva Hotel Riu Palace Santa Maria, Santa Mara en Tripadvisor: 1.308 opiniones y 2.186 fotos de viajeros sobre el Hotel Riu Palace Santa Maria, clasificado en el puesto n.3 de 28 hoteles en Santa Mara. Are there any historical sites close to Hotel Riu Palace Santa Maria? We very much appreciate you being our guest and it is nice to hear you enjoyed the hotels location and nice design and the beach area, however, we are truly concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. See 1,309 traveller reviews, 2,186 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. Her er afslappende vrelser med minibar og aircondition, og du kan holde dig forbundet i lbet af dit ophold, fordi Hotel Riu Palace Baja California tilbyder gsterne gratis wi-fi. We both had blood and poo test taken. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). Beware: all a la carte restaurants are closed due to COVID. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Please see our partners for more details. We are very sorry if you got another impression. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. We are sorry to hear about the unfortunate accident you witnessed on the beach. The hotel Riu Palace is a paradise the food is excellent, the rooms and the all hotel very clean, but the best part of this hotel is the people! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. To do list Previous reviews really did seem concerning hygiene issues etc. !The hotel staff literally couldnt do any more than what theyre doing. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Advertised as 5*, Im afraid thats a joke. This is the version of our website addressed to speakers of English in United Kingdom. We then got chatting to other guests and sadly I was not alone and so many cases around the hotel. Many travellers enjoy visiting Paroquia de Nossa Senhora das Dores (1.3 miles) and Nazarene Church (1.4 miles). The facilities at this hotel is 1st rate.we stayed for 11 night's in November and we need a lot more to really appreciate this place. Restaurant-only one in use. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Just amazing, our room, the food, the cleanliness, the staff and the drinks. At the reception desk you won't find any information about anything as they suggest to use an app but the app won't tell you where to find your room Secondly, during the breakfast there will be a day that waitress will come up to you and there will be a day when she won't event notice you. Therefore, please rest assured that we take every complaint very seriously. Room was very clean and new ones. We are leaving today after a fantastic 1 weeks holiday of 4 (adults ). Our team works hard to provide shows and activities that cater to all of our clients. We are very sorry to hear that your experience did not meet your expectations. As an adult couple with no kids we had no reason to use the water park. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. We were still being ill after we returned home. Hard to believe a hotel can be managed into the ground. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. more. Restaurants near Hotel Riu Palace Santa Maria. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Santa Maria. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. When we returned to the hotel, we went to see the tui reps who said they will fill in a form but couldn't do it now because the system was down. Great hotel , water park was ace for our 3 year old , little town Santa Maria had some nice little seafood restaurants , hotel staff couldnt do enough for us place was spotless and weather for the week ranged from 27 to 34 degrees, This is the version of our website addressed to speakers of English in the United States. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Tripadvisor performs checks on reviews. Room was very clean and new ones. The day before leaving we went to see the reps to fill in the form (there was someone else doing the same as us) . The app is new so has a way to go but it did the job. Nearby attractions include Djunta Mo Art (1.4 miles), Projeto Biodiversidade (0.5 miles), and Praia de Santa Maria (1.2 miles). On behalf of our entire team, please allow us to express our sincerest apologies. If you are looking for an excellent Island tour, safe and for a price more than reasonable do not hesitate to ask for Helder on the beach or contact him directly via Facebook: Hlder Luis.You will not be disappointed. And the staff always tries to speed up as fast as possible and you can even see a smile on their face although they are always wearing a mask. Please know, the service that you described is not typical for us. Do go to the white party and neon party, the entertainment teamWe visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight.The hotel is spotlessly clean, the staff work so hard and was all very pleasant. We loved this hotel and beach and would love to go back. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I personally would like to see more smaller bars with their own feel, but that just seems to be how RIU do their hotels.Overall a lovely holiday.However, one potential problem that people should be aware of (not the fault of the hotel). a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. It is chaotic and disorganised and makes an evening less enjoyable. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: Mir 1,310 opiniones y 2,186 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, puntuado en el puesto n.3 de 28 hoteles en SANTA MARA. Hotel is really nice. Day and evening entertainment. Own or manage this property? See more questions & answers about this hotel from the Tripadvisor community. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. Pina coladas needs a coconut rum to improve them. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Thanks Riu and Sal. They are fighting all day. Hotel Riu Palace Santa Maria 1,309 Reviews View Hotel Santa Maria, Ilha do Sal Melia Tortuga Beach Resort & Spa 4,067 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Riu Funana 2,722 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Morabeza 1,048 Reviews View Hotel Santa Maria, Ilha do Sal VOI Vila do Farol Resort 2,522 Reviews View Hotel Room was very clean and new ones. Due to covid, many of the restaurants and pools were closed. We hope you allow us the chance to share a more positive experience with you soon. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: 10 comentarios y 2.198 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, clasificado en el puesto n3 de hoteles en SANTA MARA. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. Waves was so huge, No Kindze can go to the ocean, its to dengerous. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. you to buy trinkets etc.Very pleasant mind you. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Is Hotel Riu Palace Santa Maria accessible? Hotel Riu Palace Santa Maria, Santa Maria: See 1,280 traveller reviews, 2,159 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. It was never even a thought. It was 17% rooms in used. We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. It was 17% rooms in used. Of five stars they score six. My partner is Vegan and had no issues. However, the weakest part about this hotel is unfortunately staff. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. And on my eyes there was accident with old lady. Staff are really friendly and the room service feature on the app is great if you need anything extra. Other then that the hotel is so big it never feels crowed. Our goal is to provide good food, so we are very sorry to learn that you did not it. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 316 reiseanmeldelser, 2 198 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. We are very sorry if you got another impression. Overall the hotel is clean and the grounds are immaculate.The housekeepers work extremely hard throughout the day.The staff are pleasant and so friendly and they put themselves out for you. Drinks - An absolutely great selection of drinks available all inclusive. Yes, laundry service and a clothes dryer are offered to guests. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Hotel Riu Palace Santa Maria: Volvemos seguro - 1.311 opiniones y 2.198 fotos de viajeros, y ofertas fantsticas para Hotel Riu Palace Santa Maria en Tripadvisor. You also can experience the island, whilst traveling to the harbour.For the party people. Pool-like everywhere. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. Now 190 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Beware: all a la carte restaurants are closed due to COVID. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Dear khibbert2018,We are glad to hear that you enjoyed the beer and gin and tonics we serve from our wide and varied range of drinks.We are sorry to hear that you left our facilities with such a bad feeling, although we would like to point out that we have a wide range of entertainment programme, among which you will find the following:Live music, shows or the Riu evening programme (daily).Daytime entertainment programme for adults (daily)Daytime entertainment programme for children from 4 to 7 years old and 8 to 12 years old in "RiuLand" (daily)Group fitness activities in the RiuFit area (6 times a week)Gym, beach volleyball courtIn addition to a wide variety of water sports possibilities.We would like to point out that we follow strict procedures when handling our food products in order to prevent and avoid any kind of food risks or hazards.It is important to recognise that virus infections are very common. The choice & quality of the food was excellent. We went there for Christmas time 2022 and had a great holiday. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. There was no support at all. Our room was perfect, we stayed in 5239 and the view was stunning (we did email the hotel a few weeks before requesting a sea view and luckily we got it) the room was a good size, comfy beds and great shower. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. The hotel staff literally couldnt do any more than what theyre doing. The service is excellent and the waiters are very friendly. The food is out of this world.You couldnt fault it.The only downfall is when you find a table,they are very close the other people sitting by you so you had to manoeuvre the chairs around to squeeze in and out but we got use to doing that after two weeks. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Overall a good vacation with some minor problems. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Yes, it offers wheelchair access and facilities for disabled guests. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 308 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: Mir 1.308 opiniones y 2.186 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, puntuado en el puesto n.3 de 28 hoteles en SANTA MARA. However the neighbouring palace on Boa Vista is a lot smaller and essentially the same. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. Due to covid, many of the restaurants and pools were closed. Plenty of bars and eating areas and for those wondering about lack of loos the blocks are large and spotless Not seen or heard of any Ill was whilst here . What can I say about this hotel only one thing Fabulous.we were worried after all the negative comments on reviews but forget them this hotel is a dream.What ever problems it might have had it hasn't now.The cleanliness is outstanding every where in the hotel,the staff are magnificent helpful,friendly,can't do enough for you.I can promise you this review is genuine by a couple of pensioners who have had the best anniversary break ever,we will be definitely coming back again,after we've saved up.I must just mention Albertina she is the best coffee maker on Sal. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. SwimUp rooms very nice and big enough. For the party people. Tripadvisor performs checks on reviews. Coffe -perfect, drinks-very poor the worst were dogs on a beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. Previous reviews really did seem concerning hygiene issues etc. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. Are any cleaning services offered at Hotel Riu Palace Santa Maria? Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center. Vluchten Restaurants Dingen om te doen . Despite the fact that only the main restaurant was open we were not disappointed by the choice and quality of the food, that aslo goes for the Cappuccino Coffee Bar and the Daiquiri Cocktail Bar. Tripadvisor'n interaktif haritasn kullanarak konuma ve yakndaki restoran ve gezilecek yer seeneklerine gz atn. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. They beat her legs. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. All the entertainement team is fantastic. Claim your listing for free to respond to reviews, update your profile and much more. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. They are fighting all day. We have always fancied travelling to Cape Verde and booked this holiday at the Rui palace Santa Maria last minute. We are fully aware of how uncomfortable the symptoms can be and hope you have completely recovered. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. I would definitely go back. The buffet was excellent, loads of choice, very clean, no flies at all. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. The hotel is well laid out and so many beds, parasols and pools . While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. Top room amenities include a minibar, air conditioning, and a walk-in shower. And on my eyes there was accident with old lady. View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria I was recommended to come to a Rui, not sure if I will go to another if the drinks and speciality restaurants are the same. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with riu.com. Food- very so so. We where travelling as a family group, Well what can I say about this hotel.Absolute amazing!! The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. Mainly.. hotel was ok. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. Maybe some people just like to criticise although there is actually nothing to complain about. We are also saddened to read you were not satisfied with the entertainment program. The only thing I would recommend for the hotel is to discourage guests from re filling used water bottles at the bars as this could pass on viruses between the guests . Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111, Cape Verde. Perfect hotel if you just want some peace and quiet.Its set by a stunning beach and be prepared for the lucky Lucky No stress man who ask. We will be returning guests. On the whole, we really enjoyed the food and had no problem what so ever. Review collected in partnership with riu.com. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. The hotel staff literally couldnt do any more than what theyre doing. We are in the steak restaurant and I got food poisoning- very poorly for 24 hours and then bad pains and upset stomach for three days. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. How lazy are these people?!? Lock in the lowest price from these sites. We remain with warm regards, Hotel Riu Palace Santa Maria Online Reputation Manager, The palace on sal lived up to all expectations. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! Tripadvisor performs checks on reviews. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. Well done and thank you, Excellent hotel very clean staff are very professional rooms cleaned and towels changed every day would definitely recommend this hotel only one problem I dont rate the restaurants food is better at the buffet drinks are good would definitely return well done to all the staff great holiday, Excellent location and super service. Claim your listing for free to respond to reviews, update your profile and much more. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde. The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. Extremely disappointing visit and cannot recommend any aspect of this visit, The stay was wonderful after transferring from Riu Funana at our own cost. This is the version of our website addressed to speakers of English in the United States. Please see our partners for more details. The staff speaks multiple languages, including English, Spanish, and Portuguese. There was lots of choices but not easy to find something plain. We had the opportunity to book the island tour with him and our day was absolutely amazing, the guide was fabulous and he is also proposing you to take pictures of you with your phone and also gives you ideas of how to pose in order to get fabulous photos and also very funny photos we get a guide and a very good photographer in one person! I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. This is the version of our website addressed to speakers of English in Malaysia. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. The hotel itself is beautiful, great layout and we were lucky enough to have a sea view room too. EntertainmentNot bad at all. Beware: all a la carte restaurants are closed due to COVID. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. Vuelos Alquileres de vacaciones Restaurantes Qu hacer Turismo en Santa Mara . We lament that we could not meet your taste with our gastronomic offer. Very nice, brand new hotel. How lazy are these people?!? Review collected in partnership with riu.com. Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. Check in was quick and easy, we were given a drink on arrival and luggage was taken to our room for us. To do list If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Review collected in partnership with riu.com, There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Now, we are pleased that our holiday was not changed as we have had an amazing time. Previous reviews really did seem concerning hygiene issues etc. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Personally I believe its the latter! Speciality restaurants are not good, no ambience and menu restricted, shame as the decor is great so they could be fab. The service is excellent and the waiters are very friendly. Service is remarkable, best African expirience for me so far. The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. They are fighting all day. Day and evening entertainment. Hotel Riu Palace Santa Maria - Santa Maria, : Hotel Riu Palace Santa Maria Santa Maria The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Hotel Riu Palace Santa Maria, Santa Maria: 1.316 Bewertungen, 2.198 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. The minibar in the room was a brilliant. Hotel Riu Palace Santa Maria 5*, -: . Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,308 2,18654.5 The whole of the resort seemed spotless to us, the cleaners do a great job and are constantly walking round cleaning up. All in all, I wouldnt say were REALLY happy with our choice of hotels and we would probably go there again but not with TUI. We enjoyed everything about the holiday. Feriestedet har roomservice. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,316 2,19854.5 The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. The quality of this brand new hotel is really the equivalent of its exceptional sister hotel on Boa Vista. Please see our partners for more details. Excellent hotel in a fabulous location. Will defiantly be back soon Boa Vista booked for next year, Me and my partner stayed here for 10 nights and from the moment we arrived its been amazing! The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. More. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. Overall the accommodation and public areas were of a high standard. The food was the usual palace standard and had loads of options. Is parking available at Hotel Riu Palace Santa Maria? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Hotel Riu Palace Santa Maria, Santa Maria: See 1,305 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. On the whole, we really enjoyed the food and had no problem what so ever. The 2 adult pools had a swim up bar. Food quality and variety wonderful and the entire staff so pleasant. This newly open hotel is set in a perfect place on a beautiful stretch of pristine beach. Highly recommend this hotel. Hotel Riu Palace Santa Maria, Santa Maria: 1.317 Bewertungen, 2.198 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Still enjoyable though!Hotel location was great and the beach was also great. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. If the system detects something that potentially contradicts our. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Personally I believe its the latter!! Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Also entertainment is non existent- shame as the evenings could be great if there was something put on. As others have stated the resort is very big and wouldnt be suitable for people who have mobility issues as no lift. It could of been a brilliant holiday, the hotel was nice, food was good. We look forward to hosting you again very soon to match, or better, exceed your expectations in the style that distinguishes us at RIU. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily.Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Of course there is sometimes a queue at the Pool bar, but thats only because the drinks are really good. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Got potential, shame about the food poisoning, Highly recommended . Wait staff constantly using anti bac using cutlery to lay napkins etc. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If I was being super picky the restaurant does get busy at tea time so we did try and eat at the restaurants when we could just because I dont love crowds. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. I have already been to many all inclusive hotels but this is by far the best one. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. See 1,298 traveller reviews, 2,174 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Tripadvisor performs checks on reviews. It goes without saying that one can never exclude the possibility that people may have been infected while travelling, entering train stations, airports or using various means of transport.We have taken note and we will certainly take up your words with the relevant department in order to keep improving every day.We hope that you will give us the opportunity to welcome you back to one of our facilities in the near future so that we can provide you with a better experience.Yours cordially,Hotel Riu Palace Santa MaraOnline Reputation Manager. We travelled with a toddler and found it very child friendly. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. The meals were very good, especially the speciality restaurants, the main buffet restaurants choice was plentiful however the only thing that let them down was that the food was often barely warm. Tripadvisor performs checks on reviews. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). It was fun. Hotel Riu Palace Santa Maria, Cap Vert ds 229 sur Tripadvisor: Consultez les 1 317 avis de voyageurs, 2 198 photos, et les meilleures offres pour Hotel Riu Palace Santa Maria, class n3 sur 28 htels Cap Vert et not 4,5 sur 5 sur Tripadvisor. Our room was beautiful, we asked for a quiet room and got one. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. They didn't help we still had really bad diarrhea. We appreciate the time you took to share your concerns, and it is our hope that you will give us another opportunity to better serve you in the future. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Tripadvisor performs checks on reviews. We were only at the hotel for a week but it was quite samey. This is the largest RIU hotel that we have stayed in. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. Food- very so so. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. How lazy are these people?! We never found that to be the case at all. more. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Mainly.. hotel was ok. We never found that to be the case at all. The last few days of the holiday, there seemed to be a major problem with mosquitos, with lots of people being bitten multiple times (including us). Restaurant-only one in use. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Hotel was lovely and clean, lots of pools and sun beds to chose from so no early mornings required. This is the version of our website addressed to speakers of English in Canada. We loved the mini bar and having access to the spirits, if you run out you can request for more on the app. The staff were really helpful and courteous. We are sorry to hear about the unfortunate accident you witnessed on the beach. We are sorry to hear that you felt ill during your holidays. Very nice, brand new hotel. Not what we would have expected and really disappointing. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. more. Lots of reviews moaning about toilets being few and far between. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Room types may vary. Such a shame but just seems really under-staffed and under-trained. Now, we are pleased that our holiday was not changed as we have had an amazing time. Service is remarkable, best African expirience for me so far. Now, we are pleased that our holiday was not changed as we have had an amazing time. That is why we offer disinfection dispensers and recommend washing and disinfecting your hands several times a day, especially when using common areas of the hotel. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. Over cooked! Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. It was never even a thought. Voos Aluguis de temporada Restaurantes . Food- very so so. What are some of the property amenities at Hotel Riu Palace Santa Maria? Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. They beat her legs. ), Ask gel01 about Hotel Riu Palace Santa Maria, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Taxes and fees that are shown are estimates only. Our holidays were perfect and we are now just thinking about coming back to this paradise and will book the same hotel without any hesitations! Please see our partners for more details. Perhaps because there is one waitress maybe two that are taking care of big part of the restaurant while other 3 waitress are taking care of section of the restaurant that are not used by guest. Supply issues. More. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. 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