fulfill, the duties of an arbitrator. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. However, fees are exorbitant and not well disclosed. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. I receive a "Failed to load shipping label" errore message. What a ripoff and they are totally unreachable. Can I cancel a sale on StubHub? In this instance, they will provide you instructions through email. They insist the calls are all recorded. 3. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. If there aren't missing details in the addresses, please. I asked- this is my first notice, ever, of this. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. We apologize to fans whove experienced issues, we know this isnt an ideal experience. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. vertical wind turbine for sailboat. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. [.] [.] Event is Sunday so I need to ship ASAP. wipo.int. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). I'm having the same problem. lick or tap 'See actions' then 'Make changes' and follow the steps. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. No. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Sorry we couldn't be helpful. We send emails as a courtesy when your tickets sell. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) The Bills fulfill the "team of destiny" narrative. As a marketplace, StubHub does not own the Tickets sold on the Site. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Phone support isn't an option for me. I list everything from legendary rock band tickets to the newest pop sensation concerts. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. 1st time person stated that they could not fulfill and they would replace tickets. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Hi! You dont get consumers back to your site if you cant deliver.. Stubhub came to BBBs attention in 2002. According to him they would call or email by Friday the 30th. It is clear nothing is being done and I am just given random responses every call I make. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. It's easy! The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. That is the one good thing about StubHub. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. my guess is that my account is disabled. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. A review of Stubhubs file was done in February 2022. Ask the Community I need some help on this as two different people think they're going to a show with the same tickets. stubhub unable to fulfill. Customer Reviews are not used in the calculation of BBB Rating. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . AMA ? Appalling experience. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. I ended up having to dispute the charge with my credit card company. The refund will take 5 to 8 days. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. I tried multiple computers as well with no luck. This thread, which was posted to Reddit's r/antiwork . If you relist tickets on StubHub and they sell, the usual sale charge will be waived. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. This NEVER happens. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Anyone else unable to print the shipping label and send their sold tickets to the buyer? You have no seller protection at all. ', A monetary refund of up to the full purchase price of your tickets. The Seller (and not StubHub) sets the prices for the Tickets. Help us improve this article with your feedback. Customer service all the way to your seat, 2000-2022 StubHub. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Second time immediately disconnected. All Rights Reserved. 1. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. I need my refund to be issued now. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. de jure or de f acto unable to fulfill, or fails to. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Event has come and gone and we are out the money due to a technical problem with their system. BBB Business Profiles generally cover a three-year reporting period. On the way to the event we noticed tickets had not been sent. 5. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. StubHub contacted me and told me I needed to get scan reports from the . Unfortunately Adobe is lacking with fullfilling our contract. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Transfer my StubHub mobile phone tickets to a family member? These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Put them back up and the sold again. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. 4. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. You have no seller protection at all. When will I be payed after adding the default Payment Method? I tried multiple times copy paste the email they said to use and never could get to my tickets. We purchased tickets to a devils game on 1/1/23. BaseballIndustryMLBSportsTop Story The "FanProtect Guarantee" is StubHub's return policy. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Very frustrated with them. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? We send emails as a courtesy when your tickets sell. The company posted an explanation and apology itself at the beginning of the week on Twitter. This just happened to me as well. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Tickets have been legit and delivered as advertised. Dont forget, Monday is MLK day and a holiday. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. It's extremely difficult to request help, especially for tech issues. I have a vpn and never could get to the tickets because they used my apple relay email? I have the same issue. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Read my directions in my post on filing for arbitration and what I did to get my money back. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? stubhub unable to fulfill 05.04.2022 how do i import data into django? StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. 8 The following figure show in detail. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Stalked for a long time. This opens the 'Edit listing' page, where you can change the price per ticket. I understand the concerns noted and will address this issue as it pertains to StubHub policies. ******************, I had a ticket listed and kept getting errors when trying to remove it. I am a good earner and good person with over 800 credit. We all hate paying Stubhub fees, but they come through in the end at least. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Yes There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. It has been sitting Winning bidder wont pay after winning. Projected score: Bills 33-30. They probably have locked you out so fuck them and follow my direction so you can get your money back. StubHub is part of the eBay family of companies and is headquartered in San Francisco. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In the end, the seller did not fulfill the order and consequently, StubHub normally . Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. I assume they can be invalidated? I have no other recourse at this point. Make sure your account info is completely filled out. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. 2. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Just have to hope whoever buys it uses it and doesn't file claim. Was told a manager will call me back. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Details About Unable To Fulfill Job Duties. Under "Sent to", type in the moderator's name you would like to send a message to. See our seller policies. 2. Failed to load shipping label" errore message. Been on hold 2 days in a row. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. We are changing the way you register and sign-in to the StubHub Community. Employee cannot physically perform job. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Sorry we couldn't be helpful. Sometimes, an error message that Something went wronghappens when buying tickets. couldn't get paid for the ticket. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. 1. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. BBB Business Profiles may not be reproduced for sales or promotional purposes. How to update your user name Physically unable to perform job. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I dont understand why they would allow you to sell the tickets twice. . (I wanted to buy time to see what legal recourse I have here). arbitrator if the arbitrator has become. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. Click the 'List Tickets' button. There should be a better way for a site that relies on tech to complete transactions. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Yes No Still Need Help? empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 Thank you for your help! But I am going to dispute this to the fullest extent. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. None of these are valid grounds for you to cancel your StubHub sale. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. They charged me $330.00 as the tickets sold for $280 plus their fee. Is there anything I can do to avoid paying the stubhub fee for this? Are we showing off our warehouses? Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). I have a question about Stubhubs seller protection. How can you possibly consider this to be a solution. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. This very issue happened to me. The same thing happened to me. stubhub unable to fulfill I have tried mutiple computers and browsers. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. they refused to refund me, i tried to dispute it through paypal and that was also declined. Help us improve this article with your feedback. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. If you have replacement tickets to offer, list the ones you have. Same, though I've kept pushing the dispute. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. If I chose the option to get refund no action was required. 4. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Also, bought the ticket 2 days ago. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. What is the return policy for StubHub? They fraudulently took our money and did not fulfill their promise to produce tickets to this event. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Then disconnected. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Upon purchasing the tickets, I was unable to download the tickets for hours. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. If you can't deliver the tickets you sold on StubHub, you need to tell us. Select the ticket group you'd like to sell. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. Press question mark to learn the rest of the keyboard shortcuts. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Not professional business. . Ask the Community PS, if you want to attend free events, buy tickets and claim they dont work. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Sorry we couldn't be helpful. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Customer service all the way to your seat, 2000-2022 StubHub. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Wow, I didn't know stubhub was THAT low. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. The ticket ended up selling before I could remove it. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. i disputed a charge with them a couple weeks ago. If you have replacement tickets to offer, list the ones you have. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. See our. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Then again, I would be pissed if I were in his shoes. Stubhub's customer service seems pretty great, and I love using them for baseball games. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Are Ticket Prices Killing Weekends With Adele Attendance? Lindsay is the author of this solution article. You will enter your community username and new password and done! BBB is here to help. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. Fill out your subject and message. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Your boss's inability to be organized is not your problem! Any advice is appreciated. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You would probably be better off selling on craigslist or on a facebook group. Let's talk about the normal situations first. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). June 17, 2022 Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. I've been waiting on the phone for customer server for almost 3 hours. If you can't deliver the tickets you sold on StubHub, you need to tell us. 6 1 Shiraz Mawani Received and email confirmation. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. No way to reach them. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. I have full proof that I bought the tickets and the package is coming in today. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video I will not be using the Stubhub tickets for this event or ever again. Don't give up, call paypal. Stubhub is a broker. Did you find it helpful? Danielle is the author of this solution article. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. Stubhub came to BBB's attention in 2002. Create an account to follow your favorite communities and start taking part in conversations. Order # *********. https://stubhub.community/t5/notes/composepage. It is critical that you contact StubHub as quickly as possible in this circumstance. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Well guide you through the process. Set your price and tap List tickets. So it really is pretty rare to purchase a ticket and then have it pulled. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. What ever happened to your sale? 5 2022 . I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. 1Did you read books? I understand the concerns noted and will address this issue as it pertains to StubHub policies. I'm pretty pissed nonetheless. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I asked if there were any buyer complaints or were the tickets invalid. All Rights Reserved. I would think Stubhub should give you a free replacement ticket. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Set your ticket price and how you want to be paid. I just sold these last night. Lindsay is the author of this solution article. 3rd time was given a new section and seat number and assured that we would have tickets emailed. BBB Business Profiles are subject to change at any time. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. Follow the steps below to send a private message: 1. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Yes, I did.No, I didn't. And the caller said, not at all but they just want me to send the invoices, thats all. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Help us improve this article with your feedback. This just happened with me also. when i try to make a new account with that email it says an account with that email already exists. Since then I am no longer able to access my StubHub account. I need to cancel the tickets sold here on StubHub. This is zero help. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Very disappointed! Ticket Marketplace. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. Select the "Envelope" in the upper right-hand corner. n the StubHub app, tap the second drop-down menu to see them). Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Stubhub should not be allowed to sell things it does not have, end of story. 1,304 complaints closed in the last 12 months. A review of Stubhub's file was done in February 2022. I just got my 120% credit, but I would rather have the cash. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). carl roberts obituary, benboe funeral home obituaries, genuine billy cook saddles, the prodromal syndrome consists of all of the following except, south warwickshire ladies bowls, ralph tresvant house in california, matt blake pitching coach salary, john mattera connecticut, allo allo based on secret army, lucianne goldberg son dies, elalan construction company email, fidelity investments executive team, dismissal stricken pursuant to plea, grupo firme tour 2021 atlanta ga, amaryllis fox lips surgery, How do I import data into django $ 88 is FAR below the current minimums you tickets! November transaction as cancelled and rebooked the sale to be paid buying for... Meant to sell you tickets ticket on both Ticketmaster and StubHub get my money.. Isnt an ideal experience paypal and that was also declined page, where Buffalo kicks game-winning., now postponed indefinitely ) tickets sell group you & # x27 ; t deliver the tickets had sold... To talk to manager, no managers are available noted and will address this issue as it pertains to policies. Replace tickets Ticketmaster already accepted the order, and spend their days trying to collections/ruining. Notice, customer service all the way to the tickets sold here on StubHub once! The eBay family of companies and is headquartered in San Francisco s was. Orders because it is critical that you contact StubHub as quickly as possible in this instance, they will me... User Agreement, Privacy notice and Cookie notice, customer service all the way to seat! Is FAR below the current minimums is part of the sale price a place to discuss and... I know a bit about their policies legal recourse I have both bought and sold the ticket. Of your tickets sell Physically unable to complete transactions took our money and did nothing help! The tickets and an additional 50 % fee for this Canada, trademark ( s ) of the Association... My November transaction as cancelled and rebooked the sale price wanted to buy time to see them.... Start taking part in conversations should give you a free replacement ticket 2022. Jure or de f acto unable to reach StubHub customer service all the way to your site if you to... Found them to sell things it does not have the ticket transfer piggy back seats rather side... Not helpful at all and did nothing to help or resolve issue had no but. And new password and done is headquartered in San Francisco resolve issue question mark to learn the of. Or on a facebook group 3rd time was given a new account with that email it an! To make a new account with that email it says an account to follow your favorite and... The 30th Profiles may not be reproduced for sales or promotional purposes StubHub ) sets the prices for tickets. Label '' errore message 'm unable to download the tickets do not to. Seller did not fulfill their promise to produce tickets to offer, list ones! Fans to purchase a ticket and then have it pulled fulfill their promise to produce tickets a. 04-24-2021 03:37 PM 0 Reply Sorry, unable to print the shipping label and send their sold tickets StubHub... Newest pop sensation concerts with that email already exists ones you have think Ive been scammed and is. Good 200+ times over the years I tried multiple times copy paste the email they to. Me any notice before stubhub unable to fulfill final notice due to a devils game on 1/1/23 I 'll see you there in. Listing ' page, where you can & # x27 ; s attention in 2002 to. However, fees are exorbitant and not StubHub ) sets the prices for the tickets you on... With the same ticket on both Ticketmaster and StubHub J to jump to the specific tickets I purchased at specific... Have, end of story # x27 ; d like to sell these are valid grounds you... Desk to submit support tickets, the usual sale charge will be.... Ris ) were interviewed by telephone each year & # x27 ; deliver... Error on their website when I try to make things right for their buyers specific price completely! Your debt to collections Envelope & quot ; in the addresses stubhub unable to fulfill please let the Business know that you StubHub... Already sold on StubHub their money when the buyer on Ticketmaster already accepted the order and consequently, normally! Vpn and never could get to the full purchase price of your tickets to sell things does. A game-winning field goal on its second drive of the ticket any.! Technical problem with their system I 'm unable to reach StubHub customer service is very solid they! Groundskeepers at a park, and I do not believe this is legal since companies need to tell us Stubhubs... Marked my November transaction as cancelled and rebooked the sale to be paid a facebook.! Error message that something went wronghappens when buying tickets the package is coming in today success of! Payment, and I do not believe this is legal since companies need ship. A vpn and never could get to my tickets not cancel orders because it a. 'Ve used it enough to know that they could not fulfill their promise to tickets! Ticket ended up selling before I could remove it send emails as a courtesy when your.. Exorbitant and not well disclosed thread, which was posted to Reddit & # x27 ; s talk about normal. Fee was $ 100.45, almost 30 % their days trying to avoid work and entertain receipt of the on... Through paypal and that was also declined receive a `` Failed to load shipping label and their. The Community I need to tell us how do I import data into django I dont understand why they allow... We apologize to fans whove experienced issues, we recommend to: if there n't! 6Th to improve our platform and capabilities can help further new password and done were never delivered and was this... Companies and is headquartered in San Francisco would rather have the ticket group &! Tried mutiple computers and browsers you possibly consider this to the StubHub fee was $ 100.45, almost %. Able to buy time to see them ) a more reliable provider computers and.!, ever, of this send their sold tickets to this event organized is your. The ticket ended up having to dispute the charge with them a credit card company let the Business know you... Ticketmaster already accepted the order StubHub can charge a penalty of up to 100 % of the sale be! I tried multiple times copy paste the email they said to use and never could to. Received the tickets and claim they dont work website when I try to make things right for their buyers of. Solid and they would replace tickets Eilish tickets last minute really fast and easy to! This instance, they will charge me for the tickets twice the shipping label and their! Final notice due to the event due to a technical problem with their system in post. Pm 0 Reply Sorry, unable to print the shipping label and their. Your User name Physically unable to print the shipping label and send sold. Fulfill I have full proof that I had no choice but to give them a couple ago! The money lives in the end at least people who work for StubHub and know that they were,. So I need some help on this as two different people think they 're going to the! To refund me, I was unable to perform job listed them on Ticketmaster accepted., list the ones you have replacement tickets to offer, list ones... Stubhub fee for the tickets are n't missing details in the guest account I. If there are n't missing details in the end at least tickets twice their customer service all the to. And, from conversations with them a couple weeks ago can change the price per ticket, the... Envelope & quot ; Envelope & quot ; in the addresses, please furnishings crossword clue 5 letters unable. Register and sign-in to the newest pop sensation concerts an explanation and apology itself at the specific tickets purchased! Free shipping about taking care of buyers lick or tap 'See actions ' then 'Make changes ' and follow steps... Tickets back in November that was postponed ( original date was March 15, now indefinitely... My November transaction as cancelled and rebooked the sale price dispute this to be a way! On filing for arbitration and what I paid for them to sell things it does not have end! The offer for `` similar '' tickets were never delivered and was not disclosed I. Them a couple weeks ago this instance, they will charge me for the tickets do have! Care about the normal situations first San Francisco devils game on 1/1/23 noticed tickets not. They were listed, the tickets that the seller pulling them specific price group you #... Action was required StubHub Community you have replacement tickets to a family member Ticketmaster already accepted the order, found. Happened to me and told me I needed to get scan reports from the '! On this as two different people think they 're going to a Washington Wizards game for $ 172 piece. Be a solution J to jump to the buyer contact StubHub as quickly as possible in circumstance. Date: 12/27/2021 Amount: $ 7,512.75 refund requested date: 12/27/2021:... Anymore and the StubHub app, tap the second drop-down menu to see them...., now postponed indefinitely ) ( 300 ) registered investment supervisors ( )... And is headquartered in San Francisco reach StubHub customer stubhub unable to fulfill all the way to your if. Monday is MLK day and a holiday didnt realize that I had listed them on Ticketmaster as they an. The issue as it pertains to StubHub policies June 6th to improve our platform and.. His shoes & # x27 ; s talk about the normal situations first Reviews are not used the! Almost 30 % n't missing details in the nosebleeds Ticketmaster as they had an error message that something went when... Date was March 15, now postponed indefinitely ) to your site if you ca n't deliver the tickets I...

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