As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. on Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. 26-05-2020 Thanks for the reply. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. You can chat with other sellers about anything to do with running a business on eBay. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Case in point; I sold a wallet described as new in the box recently. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Learn how your comment data is processed. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Example: The listing said "new," but the item was clearly used. Buyer said I sent wrong item when I sent right one - and got money back On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. i think someone is trying to scam me like this to. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I swear. They help the organizations to focus on the other parcels they have to deliver. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Tune into our last eBay for Business podcast episode of 2022! Buyer claims wrong item and gets a refund despite - Welcome to the 04:18 PM I have no idea how to get on the phone with a live human being? Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. What's the tracking number? From the "Reason for replacement" drop-down menu, select "wrong item was . However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. It certainly looks a much darker top in the listing. The buyer will pay with a fraudulent check. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Solved: Buyer says I sent the wrong item but the photo loo - The How to handle a return request as a seller | eBay BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Somewhat new, never had this happen before. Aamzon advised we can do what we want. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well It is better to talk with them first before doing this. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I had a customer contacted me that the item was damaged in transit. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Go to ic3.gov and fill out the internet crime form. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? This time, I accidentally sent an ebay buyer the wrong item. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Its ok but I like the darker one you had in your listing. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Its just getting worse, sadly. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Buyer Protection - Mercari: Your Marketplace The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. 09-10-2020 I guess it depends on whether the item they are sending back is worth paying the shipping on. Create an account to follow your favorite communities and start taking part in conversations. They can claim the item was not received, claim a refund and make off with the expensive item. They may even provide photos of the broken item. Powered by Discourse, best viewed with JavaScript enabled. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Glad you at least eventually prevailed. Once I listed a new in box item as white when it was really blue. 26-05-2020 Report a buyer if you think they have acted illegally or fraudulently here. For more information, please see our The scammers will also ask for your PayPal email address. What would you do? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. A buyer from Europe orders at item and pays for it. Thank you sooo much for putting your story on here. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. How do i handle this? If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Buyer contacts me today. 11. If the package was mixed up by GSP, then they should handle it. As seller, here are a few things you can consider before selling to buyer with little or no feedback. "Hi. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Yes it would add cost. eBay is very aware that scams occur on the website. What's the return address? Or is it possible it was mixed up with a different package? Help for buyers and sellers. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Ebay problems: Buyer opened a return and sent back a different item If he ghosts you, you scared off a scammer. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Help for buyers and sellers. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). This is a type of blackmail. But the fact that she specifically took a photo of the top tells me it was meant for me. 05:05 PM. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Disputing the chargeback can take a lot of time and hassle on your behalf. If the item is sold for more than $750 the item must have signature delivery proof. Good for you. or the buyer? Its unfair they side with the buyers all the time. 2023 Comparitech Limited. CHAPTER XIII. Someone did this to me a few months ago. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Is it possible they received it from another seller? Ebay always takes out the fees and send the remaining money to the Bank on file. I talked to manager and simply were told nothing can be done. There is one more scam that I have had to deal with. A buyer will offer to purchase your item and send a larger payment than required. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. ive had power sellers defraud me for a 50 cent lowes coupon. Go to usps site and fill out the mail fraud form. The buyer received the wrong item. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Read the feedback other have left for the person. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Everyone is covered except the credit card holder, whoever that is. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). 09-10-2020 Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. How do you prove you sent A? They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I will report this to the post master. Yup pretty much. But so far no response from buyer. by asking the buyer questions or calling the post office? I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. She got her full refund back and kept the ring! Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. No they dont. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. 2) Buyer most likely will open SNAD return request. @deala0621:There's no point in contacting Canada Post, or USPS. And while I'll be cordial, it doesn't bode well. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Press J to jump to the feed. Is it not possible to take pics of item A and still send B? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do not do that. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Its usually not a good idea to trade with accounts that have bad feedback. WARRANTY AND INFORMATION. Is eBay likely to refund the buyer? They also have to protect their buyers from fraudulent sellers. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. They will call the number you have on record for this account, so make sure that's correct before you start. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. So it sucked having a negative mark on my account but it was the only thing I could do. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Dial 1-800-275-8777 and explain the issue to USPS customer service. All items are made out of High Quality fabric. Ebay found me not at fault and released my funds. How Buyers Scam Sellers on eBay (A Decade of Scams) Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor.

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