For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. I can see those individual prices, but can you expand on how you would join DragonPass for free? Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. DO NOT TRUST THESE FRAUDSTERS! My membership number is XXX-0000-11111-0000. Date of experience: February 19, 2023. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Our dedicated teams work hard to help all customers but I can also help you have this resolved. you pay $100 for membership for your first five months. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Transparency is very important in everything that we do. Your email address will not be published. What steps can we take to get out of this contract and prevent them from suing us for the rental? Do not do business with this company! There is non existent customer service department. I wanted to thank you for your help. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. I didn't know if the transaction actually went through. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Once your agreement with us has been renewed, well confirm it via email. Michelle Spire An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. We found a responsible person where we inform her about the problem. This is not the case. Stay far away from Regus folks. No refund/credit if less than 5 days. We have a team of specialists available 24/7 to help you find the best solution for your business. Do you think the lease would end, with no consequences for Regus or the member? If not, let us think for a moment about the case law. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. They would not remove the items that I didn't want. Youll be billed each month. And answer could take 2-3 weeks! Companies can ask for reviews via automatic invitations. How do you update your credit card details? Just happened to me when I signed up. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Global Customer Service at Spaces. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I only know that I will go TO THE END OF THE EARTH to recoup this cost. How To Write a Cancellation Letter for Membership? I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. The additional increase in your monthly fee is due to the annual indexation. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. They sited the non renewal clause but I have no copy of the contract in my account. The part that upsets me, is that we signed a contract for what we were to pay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have never experienced such horrible customer service! Thanks again for everything I will be happy to recommend your services! Without further options, I contacted my credit card company and they put a stop on the payment. Search for participating airport lounges and eateries here . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Today Sandra replied to my messages on both message boards and via email. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Today I haven't visited a Regus office in over two years yet the bills keep coming. The payments have since been sent to . Book on the day or in advance via the app. Hi Josh, If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. I wish I never did business with this company. We call this the "Veeto Demand" period. Assistant Global Customer Service at Regus. Kind regards, they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Go to. I understand that youre disappointed, and Id like to help. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I await their reply. Moreover, forthwith please remove my name from all the associated records too. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. It is a scam. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. With office and coworking membership, can I keep using the same private office for consecutive days? Sandra Melody We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Regus flagged this review for containing harmful or illegal content.Read more. I was using virtual office space. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. If your home club is closed, please contact our member services department. I look forward to receiving more information from you. Regus received the letter and allowed me to cancel my agreement with them! How to stop regus from harassing me? I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. I am surprised that youre now challenging this known process. And, as I am moving to another state, it won't be possible for me to continue with the same. Such companies should not exist. How many days access a month do I get with my membership? Some of the staff that work the front offices are nice but the good ones leave quickly. Besides, the facilities provided by you are also impeccable. Here are 8 tips for writing great reviews. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. If you need further help, pleasespeak with our team member who is already in touch with you. Build an instant presence wherever you need to be, at prime business locations. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. No problem, just. After being in my new office they are increasing rent by 8.7%. They are so disorganized that they are billing for both accounts. Assistant Global Customer Service at Regus. Press question mark to learn the rest of the keyboard shortcuts. Please remember that the retainer is refundable at the end of your agreement. 0 They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). It won't go in any direction! We have been complaining for almost 2 months about a heating issue at our office since we moved in. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. This is also very unfair as we are paying for an office that we are not using because of the heating. same goes with debt collector from malaysia that emailed me abt 3 months ago. Move out, and move on. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Im sorry if you felt the need to escalate this. So many people saying the same thing. i made an account a day ago and i tried contacting them to cancel my account. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Lorraine Brule Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Hard revenue focused. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Hi Dr. Carrie Jaffe, thank you for getting in touch. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Head of Customer Services. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. This place are the worst of the worst. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Where appropriate, well also take steps to prevent the situation from happening again. There are lots of better places out there which are cheaper and better, Hi, So when it"s important for them to sell you, there is a person to speak with. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. I couldnt see your email address or Regus account reference in your message. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Hi Frank, Im sorry that you feel this way. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. GO LITERALLY ANYWHERE ELSE. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Hi Shannon, So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. We offer a number of different membership options. The temperatures in our office are 31 degrees and up everyday for the last few months. You need to enter CC details for Dragonpass, but not necessarily MyRegus. The center itself have no problem and sales are nice before you join. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. You will regret signing with Regus. Setting up an automated payment is straight forward and can be done through the online portal. Not sure if I can change the currency in the app. For a company as big as Regus to not have a complaints procedure this is appalling. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Gain trust and grow your business with customer reviews. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. The company left an official comment to this complaint. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Prices range from $249 a month for 5 days up to $599 a month for unlimited access. You have been with us for several years and already experienced renewals. I have been renting an office space at Regus in Kings Hill for over 12m now. Its an automated process. Kind regards, Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Hi Ryan, We continue to pay every cent owing, but are delivered sub-par for what we are paying for. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Coffee/Tea - $35 per month However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. Lorraine Brule I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, {Name of the recipient} It then states that you must provide this written notice at least three months before that end date. I believe you must provide a 3-month notice (read your agreement). Your satisfaction is very important. 2.3.2. Trustpilot is assessing this review in accordance with our flagging process. if so what was their response. Assistant Global Customer Service at Regus. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. This was the most frustrating service that I ever experienced. Just drop in to a location of your choice whenever you need a place to work. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Its clear from reading your comments that the main reason for your review is that of your agreement. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". We sent them proof by email confirming that we could use the machines. DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Go anywhere but here, Hi Eric, thanks for reaching out. Updated. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. The global pandemic has hit lots of businesses in different ways. Is calling them the only way to do this or is there a way to do it online or via the app? This will surely increase the credibility of your complaint. What the heck? Regards, Platinum membership includes access to an office. The reps refuse to escalate blatant misconduct on their part to their management. Shut it down because I didn't need it anymore. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` I would not recommend thia company. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. We apologise if for any reason you didnt receive these reminders. Best regards, When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Thank you for setting up this process for me. Yes. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. AvenueErie Rhode Island 24975. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Be part of a vibrant coworking community with dedicated desk or hot desking options. I have had no regrets having my office here and am committed to staying with them. Global Customer Service at Regus. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. And, therefore continuing the membership is not possible anymore. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Best wishes, The offices are comfortable, The office staff are accommodating, always reaching out to help us out. I understand and appreciate that youre disappointed, and would really like to help. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. This should not come as a surprise to any customer. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Head of Customer Services. *T&Cs apply. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. I would like to request you to cancel my membership with you kindly. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Service 110 Value 107 Shipping 48 Is it through the same avenue as mentioned in this guide? Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. There is high turnover with their reception staff and they have terrible customer service. They are thieves and scammers! . Lorem ipsum dolor sit amet, consectetur adipiscing elit. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full We understand that you'd have appreciated greater notice. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. It should also state the reason behind why you want to cancel the membership. We apologize for any inconvenience caused. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. This company is completely disorganized, and crooked. We appreciate your business. In case, there is any cancellation fee or refund, make sure to include the same in the. We have sadly been with Regus since 2013. They still continue to send invoices with no one responsible to be there to answer. I have been transferred to a new location. Thank you, You can reach out to them by raising a query via the online account (help section). Thank you, And that`s why I decided to write this post because. Interested in a product or service at this location? Nice offices and friendly people. This does not apply to contract's renewal or expansion. Company Name: Carrie Jaffe or Accurate Assessments of San Diego This company hates its customers, and treats them with destain. Remember that I need to escalate this and if I escalate this it will not be approved.". However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. I will be taking legal action if this is not returned within 28 days (31/03/2023). Then makes an excuse! My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. i want to cancel they said i cannot. Case reference number: C-6953809-Z0V3 Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Assistant Global Customer Service at Regus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. Please email me at Lorraine.brule@regus.com with your company name and details. I have now joined acquire and Regus. So, I would like to request you to cancel my membership with you kindly.

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