Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Customer Service. MARTA To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Operators are not permitted to handle service animals. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Police (Emergency) 404-848-4911. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Customers are responsible for providing access to gated communities or secured complexes. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Lost Item Inquiry Formfor lost items. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. MARTA is a stable in Atlanta and people stay with them till retirement. 404-848-5000 . Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Where can I purchase bus passes? MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. . It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Superintendent of Mobility Operations Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Customers with schedules that require frequent changes are not eligible for subscription service. This includes following or stalking passengers or employees. . Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Train Hours. PCAs travel at no cost when accompanying the eligible customer. Alternative format requests may also be made during the application process. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). 2424 Piedmont Rd, NE 30 Alabama St., SW The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). to request that an application be mailed or emailed to you. Mobility Fares - MARTA This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). The assigned Mobility Bus is scheduled to arrive during this time. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. 2424 Piedmont Road NE Untapped Breeze cards will lose value if not activated within this time period. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Weekday: 4:45 AM - 1 AM; . The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station For more information, please call Customer Service at (770) 427-4444. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Wheelchair brakes must always be locked while on the lift. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. About MARTA. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. MARTA Police (Emergency) 404-848-4911. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customer Service. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation MARTA Transit; To request an alternative format, please call MARTA during normal business hours at. When a return trip is needed, indicate the desired pick-up or drop-off time. Breezecard.com Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). You willstill have the optionof goingintovoicemail. MARTA - Metropolitan Atlanta Rapid Transit Authority MARTA - Metropolitan Atlanta Rapid Transit Authority The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. 3. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA Interview Questions (2023) | Glassdoor MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Customers must have correct fare immediately upon boarding in order to ride. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Mobility Operators are expected to obey the same rules as our customers. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. 4. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Mobility Fares. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. 404-848-5000 . 1. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. (Forsyth Street side of the station) ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA is diligently working to fill these positions as soon as possible and we have. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Police (Non-Emergency) 404-848-4900. http://www.itsmarta.com/ride-with-respect.aspx. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). How do I use my Reduced Fare Breeze Card? The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title I think that things are what you make it. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 2424 Piedmont Road, NE Parking Availability; Parking Fees; Key Parking Status; More. Small strollers or carts must be securely held and not block aisles or passageways. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Conditional eligibility (some trips). 404-848-5000 . Visit our Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Travel Companions are subject to the regular MARTA Mobility fare. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. Claim your pass with the appropriate voucher links above. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. 1. A CCR will return the call and complete the reservation. 5. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When does my Reduced Fare Breeze Card expire? Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA MARTA Police (Emergency) 404-848-4911. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA Police (Emergency) 404-848-4911. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Requests to suspend subscription service until further notice will not be accepted. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Please contact The customer may write a letter requesting an appeal to: Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Mobility Fares - MARTA MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Service cannot be provided earlier, later or on days when regular MARTA service is not available. Partnership Program. MARTA has the right not to issue a replacement card. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Riders' Advisory Council; . However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. 3. Riders' Advisory Council; MARTA HOPE Program; . If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. We don't offer Reduced Fare versions of any of our pass programs. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Operators cannot make change. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Five Points Lost and Found Office is temporarily closed. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. card with a picture each time they board a Mobility Bus. Customers will be asked to leave a voicemail with their name and phone number. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Disruptive, harassing, or threatening behavior is prohibited. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. 6. 2. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Visit our MARTA Mobility page to see the qualifications for this service. Indicate the use of a service animal, if applicable. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Inconvenience in using the fixed route system is not a basis for eligibility. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. MARTA Mobility. Atlanta, GA 30324-3330, In Person: The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Five Points Lost and Found Office is temporarily closed. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. MARTA Mobility Breeze Cards are not transferable. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. for any inconvenience. Administering medication is the customers responsibility. A requested trip time may not be available. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Also, only you are allowed to use your Reduced Fare Breeze Card. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA and MTM's Contract for Eligibility Assessment Services For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. MARTA Mobility Guide - m.itsmarta.com Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. This category is not required once a transit system is 100% accessible. MARTA Police (Non-Emergency) 404-848-4900. 2424 Piedmont Road, NE Mobility Bus Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays MARTA Mobility. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. custserv@itsmarta.com, Write to: MARTA Customer Service Center A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility does not access residential driveways. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. 404-848-5826. 4. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Get to Know MARTA. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Atlanta, GA 30303, MARTA Headquarters Building MARTA Mobility. Day and time of experience If service is to be suspended, the reasons will be provided. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Additional companions will be allowed on a space available basis. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area).

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