We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. You should be aware that costs could increase closer to the departure date. Studentuniverse Refund Policy Coupon Code can be found at this link. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). All orders are subject to acceptance by us acting on behalf of the provider. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Bottom Line. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. ago . Individual services and tour organiser packages. Our agents will give you full details of the itineraries before you book. So call once, get in line and hang tight! It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Heres some answers to the top questions we are getting and information to help us help you faster. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Occasionally a travel service provider may have to make changes to your original booking. Studentuniverse Reviews | Read Customer Service Reviews of To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Anyone can book with us, just not everyone will be able to get access to special discount student fares. First, visit the link for Studentuniverse Refund Policy Coupon Code. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. :). Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Coronavirus FAQ | StudentUniverse Canada Studentuniverse Refund Policy Coupon Code : r/BeamOffers An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. If you look up reviews of tripmate, you will see 1 star across the board. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Second, they do not specify the baggage allowance on their e-ticket. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. No need to worry, your credit is associated with your original booking and not just your email address. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. You must not make any booking unless you understand and agree with these Booking Conditions. If you need information regarding visa and other travel document requirements for your trip please let us know. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). This deposit is non-refundable unless your tour is cancelled by us. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Coronavirus Airline Policies - StudentUniverse Change rules and fees can vary tremendously. If your query is not urgent, please expect a delay in receiving a response. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We advise you also to print the on screen confirmation. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Sometimes airlines provide us with fares they do not want displayed to the general public. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. It is entirely at the airline's discretion to provide you with a seat on a later flight. These policies and rules are binding on you, so be sure to review them before purchase. Do not book a roundtrip flight only to use the return portion. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Maybe. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. No. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . They may change due to air traffic control restrictions, weather conditions or operational requirements. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. LAST UPDATED: March 3rd, 2023. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. We recommend that you consult with your doctor or specialist clinic before commencing travel. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. If your airline is offering refunds, we can advocate for a refund on your behalf. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Travel for less and live for more with deals, contests and more. StudentUniverse UK has got you covered. Airlines may deny boarding without the proper identification. But ATOL protection does not apply to all travel and travel services. This is very common, just make sure you have the card holder's permission! Although we specialize in student and youth discounts, most of our promo codes apply for all ages. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. DONT BUY REFUND POLICIES. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Most airlines have issued one free change and you may be eligible to cancel for future credit. Your order constitutes an offer to buy a product. No compensation is payable in respect of minor changes. Never miss a flight (deal) again To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Travel insurance is recommended for all bookings. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Please confirm which airline your credit is with by visiting My Wallet. Failure to provide this information on check in will result in passengers being denied boarding. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You will need to input your traveling companions' details before entering your credit card information. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. We will ask you for details about your experience to forward to our technical support team. Am I eligible to purchase a ticket? Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Advertised prices may be limited to travel within specified dates. Many airlines are updating their policies regarding travel credit use deadlines. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Transport and accommodation providers have differing cancellation policies and rules. And ICYMI, you dont have to be a student to book on StudentUniverse! One-way fares to non-US destinations can require special visas. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Many airlines are offering to waive change fees for flights booked in the next few . If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). If you would like us to petition to the airline for a special request, we will advocate on your behalf. These include: In these instances, you would need to contact us for help completing your booking. Sign up for sale alerts, email-only discounts, travel inspiration and more. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. StudentUniverse | Better Business Bureau Profile If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You can file an insurance claim through the company and wait to hear from them directly. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Travel credit is stored on your StudentUniverse account for future use. The tuition rate in force for all programs is based either on program or modality. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Prices are per person and inclusive of tax unless otherwise indicated. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Refund Policy. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Bad. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. www.cdc.gov. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. You can also update your email address to a more permanent one on your account any time. Please check your airline's policy. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. StudentUniverse is on a mission to make global experiences possible. Please contact us to see if your booking qualifies. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. It is your responsibility to ensure you have the proper visas/documents. Refund Policy. There are a few exceptions that must be booked on the phone with our agents. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. You are solely responsible for any such fees. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. We aim to provide you with an amazing travel experience. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. You can still book with StudentUniverse. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Please see your booking confirmation email for details of your booking provider and confirmation reference. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. The airline will determine eligibility requirements for your companion prior to your purchase. Eligibility, Joining, and Website Information. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. combination of at least two of the following components selected before If this is not the case, you must let us know. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. StudentUniverse: Cheap Student Flights, Hotels & Travel Deals

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