I have had this issue since November 2022. Business Profile Zwilling J.A. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials. Claim your profile to access Trustpilots free business tools and connect with customers. If youre ready to shop, head right on over to Zwilling.com. In May I ordered a cast iron fry pan. Useless. I had to deal with UK online shop. We also ensure all reviews are published without moderation. You havent found the position you were looking for? After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. . https://www.zwilling.com/us/warranty.html, Follow this page. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Thats what I came in to ask? Jetzt 10% Rabatt sichern! Culinary Insider program terms and conditions. A place to talk about the use, maintenance, and acquisition of any Press J to jump to the feed. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. They dont even chintz on the lids, they are solid. Gift With Any HENCKELS It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. Customer Reviews for Zwilling J.A. Henckels Canada Ltd Same day - i replied back. Battery needs to be replaced and the don't sell the battery. then add the following information about the store: When you pack your box containing the product that is being claimed for the Zwilling warranty, make sure to pack the product securely. We're here to help. Shipping was over half of what I paid for these items. Additionally. Reply from ZWILLING UK. Those are the only ones I had in the kitchen, but ok I did. Nonstick pans tend to be the least durable, though Zwilling does an excellent job at making pans that outperform other non-sticks on the market. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. They did not ship the order nor refund me. This is to ensure that the product doesnt get damaged during shipping and transit. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. Delivery was prompt. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe, Learn more how customers reviews work on Amazon. 1 star is a lot for them. Really??? Zwilling offers 9 different types of cookware so each design is a little different from the next. After trying to get through to them for three solid days, I was asked to upload a video of the dysfunction. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. Wir helfen dir gerne weiter. You can find the full range of our brand portfolio in Brands & Businesses. If you have not given consent to a longer storage duration e.g. Free 4-Piece Set of Pan Protectors. The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). What an embarrassment for such a large multi-national company. First up, a few ratings from zwilling.com. Disabling it will result in some disabled or missing features. Super easy clean up, use, and all around a great set.. Never going to buy from them again! A place for all things chef knives. Cost me $28 to ship it back, when they should have just canceled my order. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. ZWILLING Spirit 3-ply Stainless Steel Ceramic Nonstick Fry Pan I said I wanted a refund when I sent it back because I did not like the item. The all-rounder for professional and hobby chefs. They said my order will be cancelled but only after I asked where my stuff is. I wish I had. Read honest and unbiased product reviews from our users. DISCOUNT. 30 days passed. And we couldn't agree more. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. What happened to them?? Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Silvano 45-Piece 18/10 Stainless Steel Flatware Set (Service for 8) I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality. The customer service staff can also be . I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. Grind both sides of the blade alternately, around 5 to 10 times on each side. This toenail clipper has a long handle that provides strong leverage. Returns Online if, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. If you want a complete collection, opt for a Zwilling cookware set. After two weeks of waiting for what I purchased, I first wrote an email and no response. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. I expected much better. Companies can ask for reviews via automatic invitations. A place for all things chef knives. This response was rather cheeky/rude, so I wont be ordering from them again. Required fields are marked *, This field is required I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. All about the Zwilling warranty - Kitchen Heirlooms Earlier this year, I needed help from Zwilling regarding the Staub warranty. Here are 8 tips for writing great reviews. In addition to choosing a good shipping company, make sure that your product can be tracked with a tracking number provided to you by your shipping company. Their customer service is atrocious. Great culinary travel tips. Please allow 7 to 10 business days upon receipt to process your return. Att: Consumer Service 171 Saw Mill River Road Hawthorne, New York 10532 Included with the products should be the following information: Full Name Full Mailing Address Daytime Phone Number Description of the products (Example: "Four Star 4" Parer) J.A. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international Zwilling Cookware Reviews: What Do Customers Think? Attention: ZWILLING ONLINE RETURNS Zwilling J.A. This option is a terrific choice for anyone worried about cooking on a nonstick surface. If you do not wish to keep your order, it can be returned for a refund at your convenience. I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. You can browse the database for the product name, your country and your language. Awaiting amount to reflect on card. Youll find similar stats with each of Zwillings collections. According to the Zwilling warranty, many Zwilling products are sold by authorized sellers who are legitimate sellers. An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. Youll find a complete range of pots and pans within most lines, though some only house fry pans. Your browser's Javascript functionality is turned off. A lot of hassle for a cheap useless product. Erfahre mehr ber Kundenservice | ZWILLING.COM Well walk you through a few points to consider before shopping. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. Find OEM Zwilling 19475-133 Definition 5 In. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Henckels Four Star Zwilling J.A. Care tips from professionals. Bad customer service, would not facilitate an exchange and did not make the return process easy. Error! Returned and ordered another. Henkel will publish its 2022 Annual & Sustainability Reports on March 7, 2023. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Henckels Twin Fin II I tried another browser to see if the Contact Us form is working. Your recently viewed items and featured recommendations, , Zwilling. Theyre top-tier quality, provide excellent results, and dont cost a fortune. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. I will be updating this blog once I hear back from them. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Slow and sloppy customer service. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. SHOP NOW. One Zwilling Cookware review read: It has good heft to it, heats evenly and is truly nonstick. Kaufland must recall the product from the loyalty point campaign What makes Zwilling special? Your email address will not be published. Prying up some pavers in the garden? Claim your profile to access Trustpilots free business tools and connect with customers. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. Ok, so yeah, based on that comment, their popularity makes a lot of sense. ZWILLING SORRENTO 8-PC, LATTE GLASS SET Under the heading the description states: DESCRIPTION Set includes 4 x 11.8-fluid ounce smoke grey latte glasses, 4 x borosilicate glass bent straws, and a. Apart from this, it also contains my experience in dealing with the Zwilling warranty team. Now I wish I had switched years ago!. All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. Zwilling COUPON INFORMATION. Not worth the stress - so many competitors out there with better products and better service. "Building on a ZWILLING favourite, the ZWILLING Pro Blonde Collection features the same contoured bolster and laser-cut blade as the popular ZWILLING Pro series but also incorporates an updated holm oak wood handle for an elegant, contemporary design. Pathetic display of arrogance!Today is January 12, 2023, and after waiting 49 days for order fulfillment, I cancelled and now done with Zwilling forever! 7 weeks later and several contacts to customer service I still don't have my refund. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Packages which are refused or returned to sender. MON-THU: 9AM-5 PM EST. If you plan to use your pot in the oven, opt for one that can withstand more heat. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Clearly states, hassle free returns. There, 371 shoppers awarded it 4.4/5 stars. The company invoiced me for the prize of an item I did not bought. Customer Service If you have any questions or need help with your account, you may contact us to assist you. Thankfully, everything is on sale. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. So my advice to you potential online shoppers, thinking about order online for Zwilling Canada products?? They said it would take 30 days to appear on my credit card. If your order qualified for free shipping and you want to return an item or items, we will credit back the cost of the item(s) less the actual shipping charges to ship the item(s) to you. I had the same experience while using two different browsers, during two different sessions. The period of warranty is for as long as the original purchaser owns the Zwilling product. They won't contact me back or refund my money. Horrible company! We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix. They said they will eventually send me a gift card for the postage. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. We have put together the answers to some frequently asked questions below. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. By clicking Sign Up, you are agreeing to our. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. You can contact Zwilling through the following Contact Us page: To get a full understand of Zwillings warranty please read the warranty that is published on the Zwilling website. It goes against our guidelines to offer incentives for reviews. Just not worth it. A $44 Value! Damages or defects caused from use that is outside of what Zwilling products are intended for. Needless to say, the days passed and no refund appeared. I may have to wait until my other lids start cracking to save shipping cost. Cookware Purchase Zwilling Cookware Review - Must Read This Before Buying I purchased a set of knives that came different pieces. I seem to have to contact the company to remind them; they have not initiated any updates. Still waiting for my refund. In terms of research-driven partnerships we are looking for partners who already hold a patent relating to one of our business areas. Don't waste your time with this company as you may end up filling a dispute with your credit card company, as I recently did. zwilling PRODUCT REGISTRATION. Why should I waste my money and time because theyre technical issues! To reach out to the right contact person our suggestion is to use the contact form on the local website. Zwilling J.A. If you face the same issue, simply use the number above to call up Zwilling for your queries. Called next day and told me the same thing. There are different possibilities to partner with Henkel: Henkel Tech Ventures and Henkel dx Ventures are open for different innovations. Please check out the overview of all our websites. Follow this author to stay notified. All Valid Zwilling Discount Codes & Offers in March 2023. 800.438.8898. Heres one Zwilling Cookware review that sums things up well: Theyre so nonstick, and even crisped vegetables and meat up (which I didnt expect) on medium heatTheyre so much better than stainless steel All Clad, which we had before. ZWILLING Canada on Twitter: "Building on a ZWILLING favourite, the I said I was filing a dispute with the credit card company. Henckels Pro Zwilling. Zwilling J.A. Henckels Canada Ltd Cooking Utensils Contact Information 435 Cochrane Dr Markham, ON L3R 9R5 Get Directions Visit Website Email this Business (905) 255-5227 Average. This is because just in case your product gets delayed, you will be able to track where the package is and follow up till Zwilling receives the package. I emailed for an update. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Download warranty terms. food doesnt stick, clean-up is easy). months due to no stock. I called them and they told me it took 7-10 days to process. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. Priority customer service. Returns and Cancellations | ZWILLING.COM I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. . However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. So queries cannot be submitted. However, just like most standard warranties, they are subject to conditions. If its an 8 fry pan, then thats exactly what youll get. Never again! Call : 866.344.1792; Live Chat. Do not waste your time or money on this company. Provide your account email address to receive an email to reset your password. Mustve had a weak spot and hit just right. Be friendly The most important rule in providing excellent customer service is to be friendly. If you do not wish to keep your order, it can be returned for a refund at your convenience. Zwilling offers a limited lifetime warranty for all its products. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. I considered trying Zwilling warranty program, but found out that shipping cost is on customer. All Clad is a highly recommended cookware line. They have a return policy BUT, you have to pay shipping back to them. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. HENCKELS INTERNATIONAL will examine the products and if there is a manufacturers If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. ZERO STAR - Worst customer service ever. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. Fan of big meals? Totally BS. Dont do business with this company. Attention: ZWILLING ONLINE RETURNS Zwilling J.A.